We're here
Get in touch
Questions, feedback, press, or something not working? We read everything — here's the fastest route for each.
Talk to us
Email: hello@genvilo.com — we reply to everything, usually within a day or two.
Safety concern? If you need to report someone or something urgent, email safety@genvilo.com — it jumps the queue. Include the profile name and, if you can, screenshots. If you're in immediate danger, contact your local emergency services first.
Reporting from inside the app is even faster: every profile and conversation has a report option, and a person on our team reviews each one.
Genvilo is an 18+ service. We're a small team, so replies come from the people who actually build this.